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Kōv Essentials

<p id="isPasted">Once the Warranty claim is approved by our team, we will send a discount code that will apply as a credit for the value of the defective clip.</p><p>At this time, we&apos;re unable to reimburse shipping on warranty claims.</p>

Once the Warranty claim is approved by our team, we will send a discount code that will apply as a credit for the value of the defective clip. At this time, we're unable to reimburse shipping on warranty claims.

Approved Warranty Claims

Warranty

How do I change my shipping address?

How do I change my order or add a product to my order?

How do I cancel my order?

I think my order was lost

Wrong product / damage received

Orders

Shipping rates & timelines

Processing times

How do I track my order?

Will I incur customs or duties on my order?

Shipping Insurance

I received a shipping notification, but the tracking link hasn't updated

My package was marked as 'delivered' but I haven't received it

My package was marked as 'returned-to-sender'

Shipping

Orders & Shipping

What is your Return Policy?

How do I exchange my order?

Gift with purchase returns

Refused Orders

Store Credit & Gift Cards

Returns & Exchanges

Stacking Codes

Exclusions

Can I get a price adjustment?

Promotional Codes

What material are your clips made with?

How do you care for your clips?

What grade is your silk?

How do you care for silk products?

A product that caught my eye is currently out of stock, will it be restocked?

Product Information and Care

How do I send an order directly to a gift recipient?

Do you sell wholesale?

Interested in collaborating with us?

All Other Inquiries

Approved Warranty ClaimsUpdated 4 months ago