How do I cancel my order?Updated 4 months ago

We work very quickly to fulfill orders, and updates can be tricky. We ask that you please triple check your order before placing it to ensure that it's perfect; however, in the case that there is a mistake, please reach out to our team ASAP with the following information: 

• Order number
• Requested modification (product details or new shipping address) or cancellation

Example: "Can I please change address on my Order #12345 to 1234 Kov Essentials Rd, Burlington ON L7L5V2?"

Example: "Can I please change the Verse Clip in my order #12345 from Black to White?" 

Our team will do our best to help you out; however, we cannot guarantee a cancellation or modification is possible.

Preorders cannot be cancelled or modified if the anticipated ship date is within 10 days of your request.