How do I change my shipping address?Updated 4 months ago

We work very quickly to fulfill orders, and address updates can be tricky. We ask that you please triple check your order before placing it to ensure that it's perfect; however, in the case that there is a mistake, please reach out to our team ASAP with the following information: 

• Order number
• New address - include all address information. 
• Please ensure your subject line states you need an address update

Example: "Can I please change address on my Order #12345 to 1234 Kov Essentials Rd, Burlington ON L7L5V2?" 

Our team will do our best to help you out; however, we cannot guarantee a cancellation or modification is possible.

Preorders cannot be cancelled or modified if the anticipated ship date is within 10 days of your request.