Need additional help? Email our Customer Support Team

Website

TikTok

kovessentials.com

Kōv Essentials

<ul id="isPasted"><li style="font-size: 16px;">Gift cards and store credits are issued in USD</li><li style="font-size: 16px;">You cannot use gift cards to purchase gift cards</li><li style="font-size: 16px;">Gift cards cannot be redeemed for cash</li><li style="font-size: 16px;">Purchases returned that use a Gift Card / Store Credit will be refunded back to the Store Credit / Gift Card</li></ul>

Gift cards and store credits are issued in USDYou cannot use gift cards to purchase gift cardsGift cards cannot be redeemed for cashPurchases returned that use a Gift Card / Store Credit will be refunded back to the Store Credit / Gift Card

Store Credit & Gift Cards

Returns & Exchanges

How do I change my shipping address?

How do I change my order or add a product to my order?

How do I cancel my order?

I think my order was lost

Wrong product / damage received

Orders

Shipping rates & timelines

Processing times

How do I track my order?

Will I incur customs or duties on my order?

Shipping Insurance

I received a shipping notification, but the tracking link hasn't updated

My package was marked as 'delivered' but I haven't received it

My package was marked as 'returned-to-sender'

Shipping

Orders & Shipping

What is your Return Policy?

How do I exchange my order?

Gift with purchase returns

Refused Orders

Stacking Codes

Exclusions

Can I get a price adjustment?

Promotional Codes

What material are your clips made with?

How do you care for your clips?

What grade is your silk?

How do you care for silk products?

A product that caught my eye is currently out of stock, will it be restocked?

Product Information and Care

Approved Warranty Claims

Warranty

How do I send an order directly to a gift recipient?

Do you sell wholesale?

Interested in collaborating with us?

All Other Inquiries

Store Credit & Gift CardsUpdated 7 months ago