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Kōv Essentials

<p id="isPasted">If you believe you may have received the wrong product, or received a damage please email us at support@kovessentials.com so we can make this right for you.</p><p>Any concerns regarding the product received must be brought to the attention of our team within 2 weeks of the delivery date.</p>

If you believe you may have received the wrong product, or received a damage please email us at support@kovessentials.com so we can make this right for you. Any concerns regarding the product received must be brought to the attention of our team with

Wrong product / damage received

Orders & Shipping

Orders

How do I change my shipping address?

How do I change my order or add a product to my order?

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I think my order was lost

Shipping rates & timelines

Processing times

How do I track my order?

Will I incur customs or duties on my order?

Shipping Insurance

I received a shipping notification, but the tracking link hasn't updated

My package was marked as 'delivered' but I haven't received it

My package was marked as 'returned-to-sender'

Shipping

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How do I exchange my order?

Gift with purchase returns

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Store Credit & Gift Cards

Returns & Exchanges

Stacking Codes

Exclusions

Can I get a price adjustment?

Promotional Codes

What material are your clips made with?

How do you care for your clips?

What grade is your silk?

How do you care for silk products?

A product that caught my eye is currently out of stock, will it be restocked?

Product Information and Care

Approved Warranty Claims

Warranty

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Interested in collaborating with us?

All Other Inquiries

Wrong product / damage receivedUpdated 6 months ago