Need additional help? Email our Customer Support Team

Website

TikTok

kovessentials.com

Kōv Essentials

When a shipping label has been create for your order you will receive an email with your shipping details.&#xA0;Once you receive this you can click &quot;track package&quot; to receive the most recent information about your shipment.

When a shipping label has been create for your order you will receive an email with your shipping details. Once you receive this you can click "track package" to receive the most recent information about your shipment.

How do I track my order?

Orders & Shipping

Shipping

How do I change my shipping address?

How do I change my order or add a product to my order?

How do I cancel my order?

I think my order was lost

Wrong product / damage received

Orders

Shipping rates & timelines

Processing times

Will I incur customs or duties on my order?

Shipping Insurance

I received a shipping notification, but the tracking link hasn't updated

My package was marked as 'delivered' but I haven't received it

My package was marked as 'returned-to-sender'

What is your Return Policy?

How do I exchange my order?

Gift with purchase returns

Refused Orders

Store Credit & Gift Cards

Returns & Exchanges

Stacking Codes

Exclusions

Can I get a price adjustment?

Promotional Codes

What material are your clips made with?

How do you care for your clips?

What grade is your silk?

How do you care for silk products?

A product that caught my eye is currently out of stock, will it be restocked?

Product Information and Care

Approved Warranty Claims

Warranty

How do I send an order directly to a gift recipient?

Do you sell wholesale?

Interested in collaborating with us?

All Other Inquiries

How do I track my order?Updated 6 months ago