Please see below for your countries shipping rates. Canada - Within Ontario. Standard (2-4 business days) - $6.5CAD or free over $55USD. Canada Post (2-5 business days) - $9.50CAD. Canada - Outside of Ontario. Standard (4-10 business days) - $7.6CAD
We aim to ship all orders within 1-2 business days. Occasionally, with an influx of orders (typically during Black Friday), processing can take 3-6 business days. Processing time is not included in shipping estimates. See shipping timelines below:. C
When a shipping label has been create for your order you will receive an email with your shipping details. Once you receive this you can click "track package" to receive the most recent information about your shipment.
Orders shipping within Canada will not incur any additional duties, taxes, or fees. We are closely monitoring the recent changes affecting parcels entering the USA. There is a possibility that orders shipping to USA will incur import fees. If your or
Kōv Essentials cannot be responsible for lost or stolen parcels after they have been scanned as delivered. However, with the purchase of Shipping Insurance, Kōv Essentials will send a replacement order in the instance that your original order is lost
Not to worry! Your order is likely still en-route. Tracking scans can take 1-2 business days to update. If it has been 2 business days since the last tracking scan, please reach out to our team at [email protected] with your order number.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:. Please wait another 2 business days, as the package could have been
Packages are generally marked as return-to-sender due to the following reasons:. If a package is returned to us, please allow 3-4 weeks for processing; you can always email us first if you notice any issues with your tracking and we would be happy to